The study on document management efficiency of support staff at an academic public institution was aimed to investigate 1) the personal characteristics of the academic support staff 2) the efficiency of document management of academic support staff and 3) to analyze the differences of the staff’s document management efficiency classified by their personal characteristics. The population used in this study was 78 technical support staff of a public educational institute. The questionnaire was applied to collect the data analyzed by the frequency percentage mean and standard deviation. The results revealed that most of the respondents were females who were 30 to 39 years old having been working at the institution for 6 – 10 years. The positions held during the investigation were less than five years. Most respondents had never been trained on document management. When considering each aspect it was found that the document reception and delivery were mostly handled while the document writing and keeping were at a high level. However recycling borrowing and destroying document were found average. The results of the comparison of efficiency differences of the document management of academic support staff classified by the personal characteristics showed that gender age educational level position duration of work in the educational institution were moderate revealing the equivalent level of the document management efficiency. The work position held uncovered moderate level of ง the document management efficiency except for the period of work position held for 11 to 15 years which was considered high. Twice or three times of the attendance on the document management training was considered highly efficient as opposed from those once or never being trained. This affects the efficiency of managing different types of documents.

The research objectives were aimed to scrutinize problems of quality control in accounting firms for accounting services in Nonthaburi. The samples used in this study were 105 accounting firms registered with the Department of Business Development with the business purpose was to provide accounting services in Nonthaburi province. The statistics used in data analysis were frequency distribution percentage mean standard deviation t-test and one-way ANOVA; then Least Significant Differentiation (LSD) was applied to test each pair. The results revealed that most chief accountants were 41-50 years old female with bachelors’ degrees and had more than eight years’ work experience. Most accounting firms were limited companies with the work duration period of serving 6 to 10 years with 1 to 5 employees and at least 50 customers. They had not been certified according to the announcement of the Department of Business Development. The overall problems regarding the quality control were relatively high. The highest aspect was related to ethics followed by the management responsibility within the accounting firms and work operation. Based on the hypothesis testing different ages and types of accounting had different opinions on quality control issues at 0.05 statistically significant difference; and different genders education levels experiences and work tenures number of employees number of customers and accreditation of accounting firms did not differ in terms of available opinions. ง Concerning problems regarding quality control in accounting firms employees should be promoted to enhance their knowledge and performance understand the quality assurance system of accounting firms. Also The Department of Business Development should provide trainings for accountants working for the accounting firms in order to achieve effective implementation and obtain higher potential for extra accounting quality.