This research aims to analyze demand Necessary Skills and ways of collecting the credit to transfer into the education system of Service Industry Workers (Hospitality and Tourism) in Bangkok. The research results found 4 points that is; (1) career stability (2) knowledge (3) services (4) awareness and self-esteem value During the research process of training course curriculum found that there are three courses that is English training course for hospitality industry Excellent Services technique for customer impressive course using technology “Amadeus” system for booking and ticketing in tourism and hospitality industry. These courses become a set of learning handbook and trained to the target group service working to learn and have knowledge up-skilled and have a positive thinking to work in service industry. In term of earning credit from these courses into the education system in form of transfer credit by using knowledge and experiences the results from research seminar can be conclude into two ways (1) transfer credit from the course that has certificate or do not have any certificate still can transferred within the guarantee from institution (2)transfer credit from certified course should be specify with the exactly total houses studying or have a test and evaluate the learning outcomes from the courses.

This research is the study and development of the information system for managing resources and database by focusing on the workload academic teacher (WAT) systems for the teachers worked on the Faculty of Science and Technology Rajamangala University of Technology Phra Nakhon. The main objective was to develop the WAT systems based on the web-based application (web application) and to evaluate the effectiveness and to assess user satisfaction with WAT systems. The WAT systems were also performed based on the system development life cycle (SDLC) and requirements gathering analysis of existing systems with the paper-based managements to new systems for use in the electronic managements. The evaluation of efficiency of the WAT systems was performed by the information technologists for the functionality of WAT systems resulting in the average satisfaction score is 4.36 with the standard deviation of 0.54. As the same experts the satisfaction of usability such as login procedure choosing the workload issues to easy document upload and filledforms performances etc. resulting in the average satisfaction score is 4.29 with the standard deviation of 0.55. These results provided the high level of experts’ satisfaction. After improving the WAT systems the functionality and the usability of systems were evaluated by usage teachers. It was found that the average satisfaction score of the functionality is 4.21 with the standard deviation of 0.67 and the usability is 3.56 with the standard deviation of 0.96 (n=15). It can be implied that the WAT systems can be applied to practical and responsive to the needs of users.

This research was to develop the handbook for training conference seminar and study trip of the faculty of Home Economics Technology Rajamangala University of Technology Phra Nakhon. The samples were 100 officers the faculty of Home Economics Technology. Data collection were from study the regulations of the Ministry of Finance and the regulation of Rajamangala University of Technology Phra Nakhon the interview and questionnaires of the appropriateness of the handbook. Descriptive statistics that are frequency percentage mean and standard deviation was used for data analysis. The result of this study found that: 1. The way of the handbook development for personnel operation in which training conference seminar and study trip of the faculty of Home Economics Technology Rajamangala University of Technology Phra Nakhon that should accelerate were the development operation handbook of the process and procedure of the participation conference seminar and study trip both participate inside and outside the department and connect with the human resource management of the university. 2. The result of the appropriateness of the handbook for the participation conference seminar and study trip was appropriateness. The user satisfied the handbook in the high level (𝑥= = 4.13 S.D. = .694) and followed with 4 categories that are the accuracy the appropriateness the possibility and the usefulness in the high level.

The Study on factors affecting the participation of personnels in education quality assurance in Rajamangala University of Technology Pra Na Khon aims to find out the factors affecting the participation of personnels in education quality assurance in Rajamangala University of Technology Pra Nakhon and to study the co-relation between personal and organizational factors and the participation in education assurance in Rajamangala University of Technology Praha Khon. The sample groups 166 persons used in this study are personnels in RMUTP both academic and supporting staffs derived by stratified sampling and simple random sampling. The collection of data came from questionnaires and then analyzed by percentile means standard deviation and Pearson’s Product Moment Correlation Coefficient. The results of study found that - On Personnel Factor the participation in education assurance of personnel in RMUTP on Attitude group from comparing within the group found that there were statistically insignificant difference and statistically significant (∞= 0.05)so the RMUTP shouldn’t employ personnel factor on attitude in the participation in education assurance at present. -On Personnel Factor the participation in education assurance of personnel in RMUPT on self- capability perception group from comparing within the group found that there were statistically insignificant (∞ = 0.05). So the RMUTP shouldn’t employ personnel factor on self-capability perception in educationassurance at present. - On Organizational factor the participation in education assurance of personnel in RMUTP on CEO’s policy group from comparing within the group found that there were statistically insignificant difference ( ∞ = 0.05). So CEO of the RMUTP shouldn’t employ the organization factor on CEO’s policy in education assurance at present. - On Organizational factor the participation in education assurance of personnel in RMUTP on the leadership of the organization group from comparing within the group found that there were statistically insignificant difference (∞ = 0.05). So the leader of the organization shouldn’t employ the organization factor on the leadership of the organization in the participation in education assurance at present. - On Organizational factor the participation in education assurance of personnel in RMUTP on organizational culture group from comparing within the group found that there were statistically insignificant difference (∞ = 0.05) . So the RMUTP shouldn’t employ the organizational culture in the participation in education assurance at present.