At present a problem found in the soft candy producing process in the food producing department of Company Case Study is time-consuming roller washing process due to an ineffective washing process. A roller is washed one by one from a total of 10 roller (a set) in one machine. As a result the operation rates of other producing processes have been forced to delay. The objective of this research is to resolve the problem found in the process of roller washing by designing a machine for washing a set of roller per time. The research begins from examining design concepts of roller washing machine from patents and the current quantity of water and stream used for washing before conducting design of a new soft candy type roller washer machine. And eventually the efficiency of new roller washer machine is compared with current one. The findings indicate that the newly developed design can reduce washing period from 24.48 minutes/set to 5.56 minutes/set and increase operation time by 18.92 minutes or accounting for 77.28 percent. Meanwhile water quantity used in the process is reduced from 124.82 liters/set to 28.35 liters/set and stream quantity used in the process is also contracted from 0.83 kilogram/hour/set to 0.18 kilogram/hour/set. This reduction can save expenses equal to 28795 baht/year. As the budget for making new roller washer machine is 53000 baht and payback period is only 1.84 year.

The study on perception towards service quality of Siam Kraft industry Company Limited was aimed to investigate and compare service quality perception of Siam Kraft Industry Company Limited. The survey was accomplished among 207 Siam Kraft industry Company Limited customers as the sample group. The questionnaire with the reliability value of 0.97 was administered as the instrument for collecting data which were analyzed by the frequency distribution percentage distribution standard deviation t-test One – Way ANOVA and Scheffe. In case of 0.05 statistical differences was found Least Significant Different method was applied to verify each pair. The results revealed: 1. According to the respondent’s’ general information 140 were females (68.60 %) 92 people aged ranging from 30 to 40 years old (44.45 %). 124 or 59.90 held bachelor’s degrees and 69 people or 33.33 % had 5 to ten years work experience. 2. The perception towards service quality of Siam Kraft industry Company Limited in the overall was relatively high. When looking into each aspect the first item was credit service followed by finance delivery processed products and marketing services respectively. 3. As for the respondents ‘general statuses different ages and work experiences did not perceive service quality of Siam Kraft industry Company Limited differently at 0.05. However males and females perceived different marketing service; and different educational levels perceived processed products differently at 0.05.

This paper presents an assessment of the quality of electricity transmission and distribution system to supply power to the industrial area. The objective is to analyze the power quality that customer in the industrial area need high level. By analyzing the power quality of Provincial Electricity Authority (PEA) in transmission system 115 kV distribution system 22 kV and 400/230 volt in Rojana industrial park from power quality meters. The study concluded that the phenomenon occurs continuously consist of RMS voltage power frequency voltage unbalance short term flicker long term flicker Harmonic meet the standards applied to all. The phenomenon occurs temporary consist of transient voltage dip voltage swell interruption in the conclusion the power quality problems caused by voltage dip most especially with loads which are sensitive to voltage. From the moment the measurement showed that the voltage dip on transmission system 115 kV maximum of 19 times. The voltage dip that occur including three voltage level of 30 times there are events that do not pass SEMI F47 standard 12 times or 40%.

This research aims to 1) set up analysis procedures and define the Information. 2) to Apply DMAIC to the information. 3) to comprehend the number of information models. 4) to Study the acceptance of Information models. And 5) to analyze the acceptance of the Six Sigma Quality indicators . Sample group consisted of 116 people included high-ranking executives middle executives specialistsand operational executives. The simple random sampling from the population of 424 people. The tools used in this research comprise the information models content correctness assessment forms acceptance assessment forms the information models and indicators. The results have shown that 1) the process for analyzing and defining the information consists of four procedures 2) the Information models can be formed with the five steps of DMAIC 3) applying DMAIC has shown that 42 models 4) The number of the populations accepting the models is higher than that of those who do not accept them with statistical significance at .05 level. And 5) The number of the respondents accepting the indicators is higher than that of those who do not accept them with statistical significance at.05 level.

The objectives of this research were (1) To study the influence of the service quality which consisted of the dimensions of tangible reliability responsiveness assurance and empathy on customer trust; (2) To study the influence of the service quality and customer trust on customer satisfaction; (3) To study the influence of customer trust and satisfaction on the positive word of mouth; (4) To study the influence of customer trust and satisfaction on customer revisit and (5) To validate the causal relationship model of the influence of service quality on trust customer satisfaction customer positive word of mouth and revisit of Rama II Hospital with empirical data. The variables in this investigation consisted of the following; service quality which consisted of the dimensions of (1) tangible; (2) reliability (3) responsiveness (4) assurance and (5) empathy as the independent variable; customer trust and satisfaction as mediating variables and customer positive word of mouth and revisit as dependent variables.