จำนวน Repository ( 10 )

อิทธิพลของคุณค่าที่รับรู้ด้านราคา และคุณค่าที่รับรู้ด้านอารมณ์ต่อความไว้เนื้อเชื่อใจ ความพึงพอใจของลูกค้า การบอกต่อ และการกลับมาใช้บริการซ้ำ ของลูกค้าโรงภาพยนตร์ เอสเอฟ ซีเนม่า ซิตี้ ในเขตกรุงเทพมหานคร
อิทธิพลของคุณค่าที่รับรู้ด้านราคา และคุณค่าที่รับรู้ด้านอารมณ์ต่อความไว้เนื้อเชื่อใจ ความพึงพอใจของลูกค้า การบอกต่อ และการกลับมาใช้บริการซ้ำ ของลูกค้าโรงภาพยนตร์ เอสเอฟ ซีเนม่า ซิตี้ ในเขตกรุงเทพมหานคร

The objectives of this research were (1) To study the influence of price perceived values and emotional perceived on trust; (2) To study the influence of price perceived values emotional perceived values and trust on customer satisfaction; (3) To study the influence of trust and customer satisfaction on word-of-mouth; (4) To study the influence of trust and customer satisfaction on revisit and (5) To validate a causal relationship model of influence of price perceived values and emotional perceived values on trust customer satisfaction word-of-mouth and revisit of SF cinema city in Bangkok with empirical data. The variables in this investigation consisted of the following: price perceived values and emotional perceived values as the independent; trust and customer satisfaction as mediating variables; and word-of-mouth and revisit as a dependent variable. The researcher used quantitative methods which involved empirical research. The instrument of research was a questionnaire used to collect data from 520 customers of SF cinema city in Bangkok. Statistics used in data analysis were frequency percentage mean standard deviation and structural equation model analysis. It was found that the model was consistent with the empirical data. Goodness of fit measures were found to be Chi-square (2) = 288.293; Degree of freedom = 256; p-value = 0.081; Relative Chi-square (2/df) = 1.126; Goodness of Fit Index (GFI) = 0.965; Adjusted Goodness of Fit Index (AGFI) = 0.933; Comparative Fit Index (CFI) = 0.999; Standardized Root Mean Square Residual (SRMR) = 0.055 and Root Mean Square Error of Approximation (RMSEA) = 0.016. It was also found that (1) Price perceived value had a positive and direct influence on trust; (2) Emotional perceived value had a positive and direct influence on trust; (3) Price perceived value had a positive and direct influence on customer satisfaction; (4) Emotional perceived value had a positive and direct influence on customer satisfaction; (5) Trust had a positive and direct influence on customer satisfaction; (6) Trust had a positive and direct influence on word-of-mouth; (7) Trust had a positive and direct influence on Revisit; (8) Customer satisfaction had a positive and direct influence on word-of-mouth and (9) Customer satisfaction had a positive and direct influence on revisit. On the basis of these findings the researcher recommends that SF cinema city in Bangkok more fully focus on price perceived value and emotional perceived value to deepen the trust customer satisfaction word-of-mouth and revisit.

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อิทธิพลของคุณภาพการให้บริการต่อความไว้เนื้อเชื่อใจ ความพึงพอใจการบอกต่อและการกลับมาใช้บริการซ้ำ ของลูกค้าโรงพยาบาลพระราม 2
อิทธิพลของคุณภาพการให้บริการต่อความไว้เนื้อเชื่อใจ ความพึงพอใจการบอกต่อและการกลับมาใช้บริการซ้ำ ของลูกค้าโรงพยาบาลพระราม 2

The objectives of this research were (1) To study the influence of the service quality which consisted of the dimensions of tangible reliability responsiveness assurance and empathy on customer trust; (2) To study the influence of the service quality and customer trust on customer satisfaction; (3) To study the influence of customer trust and satisfaction on the positive word of mouth; (4) To study the influence of customer trust and satisfaction on customer revisit and (5) To validate the causal relationship model of the influence of service quality on trust customer satisfaction customer positive word of mouth and revisit of Rama II Hospital with empirical data. The variables in this investigation consisted of the following; service quality which consisted of the dimensions of (1) tangible; (2) reliability (3) responsiveness (4) assurance and (5) empathy as the independent variable; customer trust and satisfaction as mediating variables and customer positive word of mouth and revisit as dependent variables.

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The influence of aftersale service quality on trust, satisfaction and and loyalty of medical’s equipment business
The influence of aftersale service quality on trust, satisfaction and and loyalty of medical’s equipment business

The objectives of this research were (1) To study the influence of the after sales service quality which consisted of the dimensions of tangible reliability responsiveness assurance and empathy on customer trust; (2) To study the influence of the aftersales service quality and customer trust on customer satisfaction; (3) To study the influence of customer trust and satisfaction on customer loyalty and (4) To validate the causal relationship model of the influence of aftersales service quality on trust customer satisfaction and customer loyalty of medical’s equipment business with empirical data. The variables in this investigation consisted of the following; aftersales service quality which consisted of the dimensions of (1) tangible; (2) reliability; (3) responsiveness ;(4) assurance and (5) empathy as the independent variable; customer trust and satisfaction as mediating variables and customer loyalty as dependent variable.

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Loss of the tensile stress of reinforcing bars by rust corrosion
Loss of the tensile stress of reinforcing bars by rust corrosion

The study of loss of the tensile stress of the steel bar by rust corrosion was proceeded by select the sample steel bars which be corroded to analyze the physical character and find the percentage of weight decrease. Then made the comparison with the steel bar – weight of Thai Industrial Standard 20-2543 (RB) and 24-2536 (DB) and tested the resistance of tensile force. The result found that the steel bar that had percentage of weight decrease at 1-2% would had percentage of tensile stress decreased at 9-15% and had percentage of stretch at 9-39%. When they were compared with the Thai Industrial Standard 20-2543 (RB) and 24-2536 (DB). Overall if the percentage of the weight of the steel bar was decreased at 1-2% the steel bar would can be used in building with unimportant structure such as ground slab by rub the rust off and had the sampling random for the strictly standard test

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การลดการดูดซับน้ำมันในผลิตภัณฑ์แห้วทอดด้วยเทคโนโลยีสนามไฟฟ้า
การลดการดูดซับน้ำมันในผลิตภัณฑ์แห้วทอดด้วยเทคโนโลยีสนามไฟฟ้า

This research is studying of an electric field combine with a frying process in a Chinese water chestnut product for reducing oil absorb. An electric field that is used in an experiment will have a stress from 1-3 kV/cm. This will be generated by using a direct current high Voltage from 1066 to 3200 V. which is distributed to an electrode in an uniform and non-uniform of an electric field. This will have a dielectric barrier discharge. There is an analysis for finding a relationship of a moisture on absorbing oil of a Chinese water chestnut fried product due to a moisture has an effect on absorbing oil directly. From an experimental result this is found that the best electric field stress which will have an effect on reducing a moisture of a Chinese water chestnut is an non-uniform electric field form that is created from a direct current high voltage at 3200 V. and this will have an electric field stress at 3 kV/cm. This will have an average of a difference of a moisture at 0.6 g. This will select to use a direct current non-uniform electric field at 3 kV/cm. In an experiment combine with a fried process in a Chinese water chestnuts fried product this is done for reducing of absorbing oil. By this will fry at the temperature of 180๐C for 5 minutes. This is found that this can reduce an absorbing of oil best at 17.93% when this has compared to a Chinese water chestnuts fried that hasn’t passed an electric field.

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