The health care industry is one of the rapid growth industries in Thailand. Thai government has promoted and set a strategic policy to by “Medical Hub of Asia”since 2004. Therefore the chief executive officers of many hospitals have determined strategies to improve their service quality because of the global competition. Service competition. Service quality which refers to customer perceptions of the service process has been considered. Sansei Engineering can be the best tool for translating customer perceptions and emotions to the psychical desire attributes. This study conducted sansei engineering and service quality to analyze the relationships between service quality and customer’s emotion and feeling. The decision making trial and evaluation laboratory (DEMATEL) was employed to constructs the cause-effect relationship of criteria of the model that can be described complexity of causal relationships. The results show that tangible and empathy are the key factors that should be considered as the first priority for improving by public hospitals directors. Sponso Rajamangala University of Technology Phra Nakhon

This research presents the engineering properties of asphalt (AC 60/70) modified with different ratios of scrap natural rubber. Then select the best properties of the binder to mix asphaltic concrete. From laboratory testing results with adding 7% scrap natural rubber into mixtures for the best results. The properties of asphaltic concrete can be improved by adding 7% scrap natural rubber. For asphaltic concrete Marshall Stability increased with adding scrap natural rubber into asphalt. Moreover the stiffness modulus of asphaltic concrete can be improved 13.53 compared to AC 60/70.

This research was to look at cassava root as an alternative raw material for snack chip production. However cassava chips showed higher hardness compared to potato chips. The aim was to study the effect of pre-treatment on the physical chemical and sensorial characteristics of cassava chips. Fresh cassava slices (1 mm thickness) were soaked in sodium bicarbonate (NaHCO3) solution at different concentrations (un-soaked 0 1 and 2% w/w) for 5 min. Then cassava slices were fried in palm oil at 160ºC for 4 min and were seasoned with paprika powder before being baked at 180ºC for 10 min. The chemical physical and sensorial qualities were investigated. The results revealed that the bulk density of cassava chips decreased significantly from 0.496 to 0.401 g/cm3 when fresh cassava slices were soaked in 2% NaHCO3. The breaking force of cassava chips also decreased from 558.97 to 231.50 g whereas fat content increased from 22.85 to 30.69% when soaked in 2% NaHCO3. Increasing the concentration of NaHCO3 decreased the lightness (L*) of cassava chips. Pre-treatment did not have a significant effect on the sensory scores of cassava chips.

The purpose of this study. To study and compare the opinions of personnel’s Rajamangala University of Tecnology Phra Nakhon about the state of management University of technology. Benchmarking based on the National Quality Award in overall and each aspect (1.leadership 2.strategic planning 3.customer focus 4.measurement analysis and knowledge management 5.workforce focus 6.operations focus 7.results) classified by sex age educational qualification the type of personnel and field of work. The samples in this research were 298 personals. The study participants selected by simple random sampling. The questionnaires of rating scales with 42 items were used as the research instrument. Percentages means standard deviation t - test for independent sample F - test and Scheffe’s test analysis were statistical method to analyze data. The results were as follows: 1. The level of personnels opinions Rajamangala University of Tecnology Phra Nakhon by benchmarking based on Thailand Quality Award were in relatively high levels. The Operations focus was at the moderate level. 2. Comparison of the level of personnels opinions Rajamangala University of technology Phra Nakhon by benchmarking based on Thailand Quality Award. Found those personnel with gender age educational qualification the type of personnel and field of work different. The levels of personnel’s opinions were differences at the significance level of 0.05.

The objective of this research is to reduce waste in the production ceramics of Dadear Ceramics Factory in Lampang Province. The 7 quality control tools (7 QC Tools) were implemented including Check sheet Graph Pareto diagram and Fishbone diagram were used in analyze problem and solve the problems. It was found that most of the wastes come from burning ceramics process. The kilns and wheelbarrow has been used for a long time furthermore the equipment and parts were damaged from lack of maintenance. The non-standard of product arrangement method into the furnace were the cause of waste. Thus the researcher were improve wheelbarrow into the kilns and design a fixture to help worker to product arrangement. The results of the research which geathering data from quality inspection department. Then comparing data before the improvement (between September to December 2013) and after the improvement (between November 2014 to February 2015) the wastes are reduced from 8.97% to 0.29%. The result of improving is very efficiency because it can reduce the wastes to 8.68%.