The objectives of this research were (1) To study the influence of the after sales service quality which consisted of the dimensions of tangible reliability responsiveness assurance and empathy on customer trust; (2) To study the influence of the aftersales service quality and customer trust on customer satisfaction; (3) To study the influence of customer trust and satisfaction on customer loyalty and (4) To validate the causal relationship model of the influence of aftersales service quality on trust customer satisfaction and customer loyalty of medical’s equipment business with empirical data. The variables in this investigation consisted of the following; aftersales service quality which consisted of the dimensions of (1) tangible; (2) reliability; (3) responsiveness ;(4) assurance and (5) empathy as the independent variable; customer trust and satisfaction as mediating variables and customer loyalty as dependent variable.

Currently the internet services with 3G technology by mobile phone operators in Thailand are different in the performance. The mobile phone operators have already launched 3G technology with 2G frequency ranges which are limited in the efficiency. This paper aims to compare the efficiency of the internet service with 3G technology by three mobile phone operators (AIS DTAC and Truemove H) in Thailand. There are three type of testing as follows: Ping to both domestic and international website Bandwidth speed test and FTP Test (upload and download) are used to evaluate the performance of these mobile phone operators. There were five places in Bangkok where are the top of the network congestion list for such testing the three mobile phone operators. The result showed that AIS gives the best performance in the ping test. Truemove H introduces the best performance in both FTP and Bandwidth speed test. The DTAC performances are moderated level for every tests.

This research aims to study the satisfaction of Student satisfaction with the nursing service of Rajamangala University of Technology Phra Nakhon. And to the satisfaction of the nursing service of Rajamangala University of Technology Phra- Nakhon. The samplings for this study were the 386 students in Rajamangala University of Technology Phra Nakhon. All 9 faculty. Accident Sampling The statistics were used namely; percentage mean and standard deviation (S.D) t-test and One-Way ANOVA. The statistical significant level of 0.05 and test on the differences with Seheffe method. The results were as follows : The Student satisfaction with the nursing service of Rajamangala University of Technology Phra Nakhon found that overall satisfaction levels. Considering found that the initial treatment the mean maximum the pharmaceutical and medical the lowest average. Hypothesis testing to compare satisfaction with the nursing service of Rajamangala University of Technology Phra- Nakhon found that college student with sex and class differences were satisfied with service of Rajamangala University of Technology Phra Nakhon is no different and faculty with different. Satisfaction the service of the Rajamangala University of Technology Phra Nakhon vary at significant level 0.05

The purposes of this research are 1) to desired level of services University of Technology Phra Nakhon Library Using LibQUAL+TM 2) to evaluate the quality of services University of Technology Phra Nakhon Library Using LibQUAL+TM 3) to investigate the respondent’s suggestions for improving the service quality of Rajamangala University of Technology Phra Nakhon Library. This research survey by questionnaire topics showed that minimum-acceptable service level desire level of service and Perceived level of service. Questionnaires were collected 390 users from 191 undergraduate students 73 graduate students and 121 teachers in University of Technology Phra Nakhon. Then data were analyzed by SPSS for Windows for percentage mean and standard deviation The results revealed as follows; 1. The opinion of user about the services of the library it was found that the minimum acceptable level and the perceived level of services were at a moderate level while the desired level of services were at a high level. 2. On basic of the services quality it was found that mean of the perceived services was in zone of tolerance. The adequacy gap was positive. It meant that the services quality was acceptable. However that was not precisely the respondent’s expectation. The superiority gap was negative; it meant that quality of services did not equal the level of the respondent’s expectation. 3. Their suggestions were 1) Affect of service; including there were no enough library staff 2) Information control; including there were the books whose contents match the subjects offered is minimal not enough demand 3) Library as place; including there were restrictive library. Should provide enough space for the number of active users .

The purpose of this research were 1) to study the need of Business Graduated during 2009-2011 in Bangkok and near Bangkok 2) to study of Desire Characteristic of Business Graduated 3) to study the effective factor for working in the selection. The research result meets that: The need Graduated of Business in major accounting marketing and Information system high trends for administration field a business is international finance tend be down and will increase new in year 2011 for masters degree level administration branch tends to enhance tall go up. The property ofside business administration level bachelors degree office graduate in the organization in now meet that the selfconfidence is tall nest be there is the responsibility there is the tolerance be omniscient using computer side there is the morality respectively. In masters degree level meet that the property ofthe graduate who abounds most 5 first there is responsibility meditation there is the human relations there is the leadership there is the ability in the lead presents there is the ability in the adaptation suits the change for graduate side business administration property in bachelors degree label that the organization wants to take start work.Meet that 5 properties first for example school-record personality side language ability the readiness in work practice outside the place and the sagacious wit for level masters degree graduate 5 properties first for example side language ability education back ground personality the readiness in work practice outside the place and side computer ability for the property that dont desire such as tom the learning continuous tom the honesty tom the honesty tom the tolerance tom listening to opinion of others and tom the work is the term etc.For the property in graduate level bachelors degree filtration starts work 5 first for example the knowledge round good side the ability in the lead presents side using Technology knowledge side language ability and there is the self-confidence and for the graduate in masters degree level stats work 5 first for example there is the tolerance in the work be omniscient round a side there is the ability in using Technology there is self-confidence and have human good relations for the factor that is influential in graduate level bachelors degree filtration stats work 5 fITst for example school-record personality side language ability the readiness in work practicably outside the place and sagacious wit for 5 level masters degree graduates first for example side language ability educational background personality the readiness in work practicably outside the place and side computer ability other factor the is influential in graduate filtration starts work meet that must know work the team. There is the readiness in the alms serves there is writing skill there is the ability in the remedy fully to learn and apply the knowledge well respectively institute part that the graduate graduates and affect taking start work in organization want to meet that first the institute where the graduate graduates that dont be the important factor in taking starts work will consider from the property of the graduate more than next be the organization wants to take the graduates from Chulalongkom University Thammasat University and Ramkhamhaeng University respectively.