The objective of this research improve the taxation process service KhunKaew Subdistrict Municipality Office. Quality Function Deployment: QFD is found that the standard of period operating time should be resolved by applying the principle of improving ECRS that reduce the working time of Property tax collection process. There are 6 steps of the testing process and finding the standard time with the 10-cycle times to find out about appropriate number of cycles using the Maytag table at 95% reliability and ±5% precision. The results are found that the appropriate of 13 sub-tasks number cycles times and no more than 10 cycles. Then use the average time to find out determining allowances time for determine standard time. The results after applying the ECRS principle to improve and solve problems in sub-work are found that it can reduce the number of sub-work from 13 works to 11 works and also can reduce the cycle time from 1168.88 seconds down to 633.68 seconds or 45.74%. There are reduce wasting of working process waiting times duplication of work. The result could be applied with another tax collection the similar methods and could be responses the customer requirements.

The first purpose of this research is to study the using of personnel management system of Rajamagala University of Technology Phranakhon. Secondly the satisfaction in system using is suggested. The investigation and gathering information from university workers are done by questionnaire of satisfaction. The information is evaluated by using frequency percentage mean and standard deviation term. The reliability of two samples is tested by t-test using Alpha Coefficient of Cronbach and the reliability of more than two samples is tested by One Way Analysis of Variance. The results showed that the efficiency of using the personnel management system is the same as the system which is used in division of personnel management administration and division of general administration. The setting manual and log out of system which used in sub-system of each role are consistent with research hypothesis. The analysis of satisfaction of all workers between sexes (male and female) and between duties (support and academic staff) showed that the satisfaction in personnel management system is at high level. The university plan to develop the system continuously to face the changing and the present.

The objectives of this research are to study factors affecting the sustainable success and define the key performance indicators. The research instruments used for data-gathering were semi-structured interview. The results of the interviews were created by using independent variables in questionnaire. The populations of this research are the 54 fast dining business entrepreneurs within 500 metres around the Thawes Area. The information collected by 54 questionnaires with a 100% response rate and analyzed and processed by computer. The results were as follows : There are three main factors affecting the sustainable success of the fast dining business in Thawes area which are internal operation social responsibility and environmental responsibility. Internal operation composed of reasonal pricing fast services constant tasty great hospitality and always keep a good standard. Social responsibility consisted of fresh ingredients cooking process with heath concerns clean kitchen pricing display and following the law of minimum wage employment hiring. Environmental reposibility are include using uncontaminated seasoning reliable source of food ingredients non-toxic cooking material unexpired seasoning and safe tableware and food container. The result can lead to 10 key performance indicators. It’s include customer satisfaction towards services customer satisfaction on the constant taste customer satisfaction on resonable pricing customer confidence in food standard customer confidence in freshness of food ingredients customer confidence in the cleanliness of food customer confidence in the cleanliness of cooking material and kitchen customer confidence in clear pricing display employees satisfaction on their wage and customer confidence on the safety of food. The suggestions were that the entrepreneurs should improve their business to earn more profit and train their employee for a successful service. Related educational Institution and government sectors must be coordinated to develop entrepreneurs in fast dining business to maximize ability for a sustainable success.

The purposes of the study were to explore success of the organizations which applied Balanced Scorecard to assess the performance and also investigate factors affecting successful implementation of the balanced scorecard of companies in Bangkok metropolitan. The data were collected from the samples which were organizations in production industry registered with Federation of Thai Industries up to 2010 by means of 400 copies of the questionnaire and analyzed by the frequency distribution percentage distribution standard deviation Pearson Product Moment Correlation Coefficient and Multiple Regression Analysis. The result showed that factors that influenced the implementation of the balanced scorecard in the organizations were factors regarding working process organizational structure and conflicts respectively.

The purposes of this research are to examine the students’ Awareness and Behavior on Mobile Phone Hazardous Waste Management (ABMPWM) comparative studies of dependent variables among the levels of independent variables and their Corresponding correlation’s between their exposure to information and ABMPWM and to yield the appropriate means for managing mobile phone waste. The survey research using self-administered questionnaires was conducted on 450 random samples from 264027 students with study standing at junior and senior high school in Bangkok. The analytical statistical methods used were percentage mode mean S.D.(Standard Deviation) T-Test F-Test One-way ANOVA Analysis Correlation Analysis and Regression Analysis & Prediction Model. The level of the Awareness on Mobile Phone Hazardous Waste Management index (AMPHWM index) was high. The AMPHWM index of men was higher than women and significance difference (p<.05). The group of 13-14 years of age had AMPHWM index at the highest level. The samples of junior high school students had higher AMPHWM index than the group of senior high school students. The group of students who bought the mobile phone themselves had higher AMPHWM index than the others. The group of students belonging the mobile phone with 15000 baht had higher AMPHWM index than the low price. The group of students paying service charge monthly about 301-500 had higher AMPHWM index than the group paying more or less. The group of exposure to information had higher AMPHWM than no exposure to information group. Most of students received information from T.V.. The Awareness on Management of Mobile Phone Waste of the group of exposure to information and the group did not expose to information had correlation to the Behavior on Management of Mobile Phone Waste. The level of the Behavior on Mobile Phone Hazardous Waste Management index (BMPHWM index ) was average. The BMPHWM index of men was higher than women. The group of 13-14 years of age had higher than the others. The samples of junior high school students had higher BMPHWM index than the group of senior high school students. The group of students who bought the mobile phone themselves had higher BMPHWM index than the others. The group of students belonging the mobile phone with more 8001-15000 baht had higher BMPHWM index than the lower and higher price. The group of students paying service charge monthly about 301-500 had higher BMPHWM than the group paying more or less. The group of exposure to information had higher BMPHWM index than no exposure to information group. The group of students received information from internet or electric media had higher BMPHWM index than the group students who received the information from the others.