The objectives of this research were (1) To study the influence of the service quality which consisted of the dimensions of tangible reliability responsiveness assurance and empathy on customer trust; (2) To study the influence of the service quality and customer trust on customer satisfaction; (3) To study the influence of customer trust and satisfaction on the positive word of mouth; (4) To study the influence of customer trust and satisfaction on customer revisit and (5) To validate the causal relationship model of the influence of service quality on trust customer satisfaction customer positive word of mouth and revisit of Rama II Hospital with empirical data. The variables in this investigation consisted of the following; service quality which consisted of the dimensions of (1) tangible; (2) reliability (3) responsiveness (4) assurance and (5) empathy as the independent variable; customer trust and satisfaction as mediating variables and customer positive word of mouth and revisit as dependent variables.

The objectives of this research are to study perception and satisfaction of using activity transcript of RMUTP students and staffs and study troubles and problems recommended and guidelines for improving activity transcript by doing the random sampling of 394 persons including of 367 RMUTP students one-year levels from 9 faculties in 2557 semester who are studying bachelor degree and 27 RMUTP staffs from 9 faculties. Tools for collecting data are questionnaires on perception and satisfaction of activity transcript by choosing one answer from multiple choices with 5 rating scales and Open Ended questions. Analyzing data by using ready-made computer program SPSS for descriptive statistic; frequency percentile mean standard deviation and inferential statistics; t-test One-way ANOVA and analysis method. All test statistics is statistically significant at 0.05 levels. The results can be summarized as follows: 1. General information of answerers discovered that most students are male = 56.7% studying in 4 - 5 years curriculum bachelor degree = 84.2% and most students are faculty of Business Administration = 38.4%. Staff using specific questionnaires discovered that most staffs are female = 51.9% and to be under faculty = 11.1%. All of answerers status are students = 93.1% and students under faculty of Business Administration = 36.5% 2. Basic knowledge of Activity Transcript are discovered that most students = 52.71% are correct. The topic that most students got correct answer is Item 2) “Number of activities and number of hours activities of students who are studying in 4 - 5 years curriculum bachelor degree must attend?” = 67.6%. Most of staffs = 64.08% are correct. The topic that most staffs got correct answer is Item 6) “What kind of sources that students can attend activities?” = 96.3%. All of answerers (students and staffs) = 53.48% are correct and the topic that most got correct answers is Item 6) “What kind of sources that students can attend activities?” = 69.3%. 3. Satisfaction of students towards Activity Transcript of RMUTP when considering side by side discovered high average is structure of Activity Transcript = 4.13 and moderation is benefit of Activity Transcript = 4.13 and low average is student activity information system of Activity Transcript = 4.03. Satisfaction of staffs towards Activity Transcript of RMUTP when considering side by side discovered high average is structure of Activity Transcript = 4.08 and moderation is benefit of Activity Transcript = 4.07 and low average is student activity information system of Activity Transcript = 3.96. Satisfaction of answerers (students and staffs) towards Activity Transcript of RMUTP when considering side by side discovered high average is structure of Activity Transcript = 4.13 and moderation is benefit of Activity Transcript = 4.12 and low average is student activity information system of Activity Transcript = 4.02. 4. Comparison of average scores for the satisfaction of using Activity Transcript of RMUTP students and staffs classified by sex curriculum faculties and status discovered that students with different sex and faculties were satisfied towards Activity Transcript of RMUTP is different. Students with different curriculum were satisfied toward Activity Transcript of RMUTP is not much different. Staffs are different sex were satisfy towards Activity Transcript of RMUTP is not much different. Staffs from different faculties were satisfied towards Activity Transcript of RMUTP is different. In addition students and staffs with different status were satisfied towards Activity Transcript of RMUTP is different. 5. Suggestion: students and staffs more than half were perception of using Activity Transcript and overview of satisfaction toward Activity Transcript is high level. However when considering side by side and suggestion discovered structure of Activity Transcript is also decrease number of activities and number of hours activities in each curriculum for suitable structure and not impact to education. In addition presently activities created by faculties and university is not much sufficient and varieties for students. Student activity information system should be more promoted and adequate equipment for record number of activities is required. Moreover Student activity information system should be more stable accurate and efficiency for Activity Transcript of RMUTP to continuously maintain development of better quality and effectiveness.

The purposes of the research were to study satisfaction and expectation level and to compare satisfaction and expectation of enterprises toward the communication skills of undergraduate students of Rajamangala University of Technology Phra Nakhon. The random sample consisted of 145 enterprises. The tool used in this research was a questionnaire. The data were analyzed by a percentage means and independent samples t-test. The result revealed that the level of satisfaction and expectation of enterprises toward the communication skills of the undergraduates was highly rated at 3.71 and 4.30 respectively. Concerning the satisfaction the use of polite spoken language with other people time and situation reached the highest level (4.06) but the lowest level (3.26) was the correct pronunciation of words. In addition although there was a significant difference in the employers’ sex their expectation was not different except the satisfaction.

This research is an exploring research to be connected with the main purpose of learning about the satisfactions in working as other sides for supporting personal consists of supporting for government officers supporting for government staffs university staffs permanent employees and temporary employees in total 635 people. There are only 360 people of samples from the total as mentioned to be analyzed the factors and other satisfactions the result of this research is the level of surrounding factors in working as showing the average rate for all over as the normal level. In comparing with the personal factor and satisfaction were found that Male are much more than Female about satisfaction in all factors mentioned. And also single government staff there is most of satisfying than married and divorced status. Additionally the level of satisfaction will be reduced respectively as referring with ages type of working opportunity colleague and facilities but the satisfaction of reward will be much more which is depended on ages. Moreover the experienced staff will be much satisfied as follows: Type of working Reward Opportunity and Facilities but another side to be less satisfied are Colleague. However the responsibility of members in their family will be less satisfied almost all sides. Another thing the position is the most of satisfying colleague & facilities are next and reward & opportunity to be promoted as the last one. Moreover chief executive position satisfies more than head of department and operation respectively. Noise temperature dust smell air flow and colleague are the surrounding factors to be reflected with the satisfactions.