The objective of this research improve the taxation process service KhunKaew Subdistrict Municipality Office. Quality Function Deployment: QFD is found that the standard of period operating time should be resolved by applying the principle of improving ECRS that reduce the working time of Property tax collection process. There are 6 steps of the testing process and finding the standard time with the 10-cycle times to find out about appropriate number of cycles using the Maytag table at 95% reliability and ±5% precision. The results are found that the appropriate of 13 sub-tasks number cycles times and no more than 10 cycles. Then use the average time to find out determining allowances time for determine standard time. The results after applying the ECRS principle to improve and solve problems in sub-work are found that it can reduce the number of sub-work from 13 works to 11 works and also can reduce the cycle time from 1168.88 seconds down to 633.68 seconds or 45.74%. There are reduce wasting of working process waiting times duplication of work. The result could be applied with another tax collection the similar methods and could be responses the customer requirements.

การศึกษาวิจัยครั้งนี้ เป็นการศึกษาเรื่อง การเตรียมความพร้อมด้านภาษาอังกฤษเพื่อรองรับประชาคม อาเซียนของสถานประกอบการในเขต 1. ควรมีการศึกษาในส่วนของนักศึกษาในสถาบันการศึกษาอื่น ๆ ทั้งในกรุงเทพมหานครและ ต่างจังหวัด เพื่อทราบถึงการเตรียมความพร้อมของนักศึกษา แล้วนาข้อมูลนี้ไปวิเคราะห์และเปรียบเทียบ เพื่อให้ผู้เกี่ยวข้องได้ทราบและส่งเสริมสนับสนุนให้ผู้นักศึกษาบรรลุวัตถุประสงค์ ในการเตรียมความพร้อม ทางด้านภาษาอังกฤษเพื่อก้าวเข้าสู่ประชาคมอาเซียน ในการศึกษาครั้งต่อไปอาจเลือกปัจจัย และวิธีการทาง สถิติอื่นๆ ที่แตกต่างจากการศึกษาในครั้งนี้ เพื่อให้ผลการศึกษามีประสิทธิภาพมากยิ่งขึ้น 2. การวิจัยครั้งต่อไป ควรศึกษาถึงการเตรียมความพร้อมทางด้านภาษาอังกฤษเพื่อก้าวเข้าสู่ ประชาคมอาเซียนในมุมมองของผู้บริหาร อาจารย์ และเจ้าหน้าที่สายสนับสนุนของสถาบันการศึกษา เพื่อให้ สถาบันการศึกษาที่เปิดหลักสูตรผลิตบัณฑิต สามารถตอบสนองความต้องการของสถานประกอบการในกลุ่ม ประชาคมเขตเศรษฐกิจอาเซียนได้

This research intends to study the English language learning strategies of students in the faculty of Liberal Arts Rajamangala University of Technology Phra Nakhon and to compare the learning strategies among gender three fields of study and English language achievement. The population group is 215 second-year Liberal Arts students in the second semester of the academic year 2016. The instrument was the Strategy Inventory for Language Learning (SILL) questionnaire. The obtained data were analyzed to find percentage mean and standard deviation. The study findings revealed that the overall use of English language learning strategies was at the medium level (=3.19). When considering each strategy the highly used learning strategy was compensation learning strategies (=3.46) and followed by affective learning strategies (=3.36) metacognitive strategies (=3.15) social strategies (=3.13) memory strategies (=3.03) and cognitive strategies (=3.01) respectively. The result also indicated that the learners’ fields of study and English language achievement significantly affected the overall learning strategies but gender did not show significant differences.

The objectives of this research is to study (1) The factor of decision making in Bangkok high school students affected to study in bachelor of Mass Communication (English Program) (2) The factor that is correlated in decision making in Bangkok high school students affected to study in bachelor of Mass Communication (English Program). The sample population consisted of four hundreds high school students in Bangkok. The instrument of research was a questionnaire. The Statistical Package for the Social Sciences (SPSS) for Windows computer program was applied for analyzing formulating and tabulating the data collected. The techniques of descriptive statistics used were percentage mean and standard deviation. Techniques of inferential statistics utilized were t-test one-way analysis of variance (ANOVA) in order to analyze differences between variables taken as a group. If there is a statistically significant differences found between pairs in a group Scheff?’s pair testing were deployed. Multiple Regression Analysis were applied in order to analyze the factors of decision making in Bangkok high school students affected to study in bachelor of Mass Communication (English Program). If there is a statistically significant found in Multiple Regression Coefficient of Correlation under paired testing will be used to identify the correlation between factors. The results were as following: 1. The factors of student program in high school affected the decision making to study in bachelor of Mass Communication (English Program) were high school program. 2. The marketing factor of Mass Communication Technology affected to Bangkok high school students decision making to study in Bachelor of Mass Communication (English Program) is product price place promotion.

The purposes of this research were to investigate the desired characteristics of the Applied Thai Program’s graduates of the faculty of Liberal Arts and to compare the graduate users’ personal factors. The subjects were business organizations and executive managers. The research tools were questionnaire and interview. The data were analyzed by percentage mean standard deviation and F-test. The findings were as follows: As for employers’ satisfaction towards the graduates’ qualifications the desirable characteristics of the graduates both overall and within each aspect are at the high level ( x= 3.84). Moral and ethical behavior rated the highest desirable characteristics (x= 4.01) followed by domain of psychomotor skills (x= 3.99) as well as interpersonal skills and responsibility (x= 3.84). As for the comparison of the graduate users’ personal factors it was found that: as for types of business organizations the overall mean value of types of business organizations was not different but the mean scores of moral and ethical behavior and domain of psychomotor skills were statistically significant at 0.01 level. As for positions of graduate users the overall mean value of positions of graduate users was statistically significant at 0.01level. Moreover the mean scores of knowledge and university identity were statistically significant at the level 0.01 while the mean scores of moral and ethical behavior mathematical analysis skills communication skills information technology application skills and domain of psychomotor skills were statistically significant at 0.05 level. As for working experiences the overall mean value of working experiences was not different but the mean scores of university identity was statistically significant at the level 0.05. As for working tenure the overall mean value of working tenure was statistically significant at 0.01level. Moreover the mean scores of moral and ethical behavior knowledge cognitive skills interpersonal skills and responsibility mathematical analysis skills communication skills information technology application skills and domain of psychomotor skills were statistically significant at 0.01level while the mean scores of university identity was statistically significant at the level 0.05. As for employers’ needs the first desired characteristics of the graduates were information technology application skills and basic computer knowledge. Thai and English oral communication skills were the second desired characteristics.