The objectives of this institutional research were to study and to compare the expectation of students and officials to libraries’ services Institution of Academic Resource and Information Technology Rajamangala University of Technology Phra Nakhon identifying by status by position the officials’ office and students’ faculties. The samples were teachers officials and undergraduate students of Rajamangala University of Technology Phra Nakhon which registered on second semester of academic year 2008. The 680 samples were taken a random sample by stratification of samples’ groups. The data were collected by questionnaires which were five - level rating scale questions. The results were analyzed by percentage average value standard deviation and F-test. The results were as follows: 1. Students and officials had high level expectation to libraries’ services Institution of Academic Resource and Information Technology Rajamangala University of Technology Phra Nakhon. For consideration of each aspect students and officials had high level expectation to libraries’ services in every aspect the most average value was libraries’ services the next was libraries’ environments and information resources. 2. The questionnaires’ respondents who had different status by position had different expectation to libraries’ services with statistically significant level at .05. The teachers had more expectation to libraries’ services than the students. For consideration of each aspect the libraries’ environmental aspect was different with statistically significant level at .05. It showed that teachers and officials had more expectation to libraries’ services environmental aspect than the students. And for libraries’ services aspect it was different with statistically significant level at .05. It showed that teachers had more expectation to libraries’ services libraries’ services aspect than the students. 3. Officials of different offices had different expectation to libraries’ services with statistically significant level at .01. For consideration of each aspect It showed that every aspect was different with statistically significant level at .01. To compare of each couple it showed that no couples were different. 4. Students of different faculties had different expectation to libraries’ services with statistically significant level at .01. For consideration of each aspect It showed that the libraries’ environmental aspect was different with statistically significant level at .05 information resources aspect and libraries’ services aspect were different with statistically significant level at .01. The Faculty of Business Administration’s students had more expectation to libraries’ services aspect than the Faculty of Architecture and Design’s students. For other aspects no couples were different.

The aim of this research was to study the status in using information technology in education of level 3-4 teachers in schools of the Office of Bangkok Education region 3 academic year 2004. The sample were 362 teachers. The instrument used in this research was the questionnaire. The data were analyzed by Percentage frequency means standard Deviation and analysis of variance. The results of this research were as the following: the status in using Information technology in education in all seven dimensions: CAI distance learning internet education network classroom laboratory and software application of teachers was at the medium level.

This study employs a mixed method research which is a combination of quantitative and qualitative measures to investigate situation and demand in relation to Information and Communications Technology (ICT) training of the elderly in Bangkok. For quantitative method questionnaires are used to obtain information from a total of 355 senior citizens. These data are examined and evaluated by way of descriptive statistical analysis involving frequency percentage mean and standard deviation with t-test and a one-way analysis of variance (ANOVA). For qualitative method in-depth interviews of 10 coordinators of the Association for the Elderly are undertaken and a focus group of 10 representatives of the Association for the Elderly is employed. The results show that a majority of the elderly do not have a computer (56.3%) or experience of using ICT (33.8%) but indicate demand for ICT training (59.4%) with regard to reading information and news and communicating by way of the internet. In detail there is demand for free training courses dealing with computer use and the internet as well as searching queries convenience of travel to training centres and trainers who understand the capability of the elderly. Comparison by income shows that the elderly whose average monthly income is more than 30000 bahts pay more attention to training courses and services travel convenience and trainers than do those on lower income. Furthermore the demand for training is higher for the elderly who have ICT experiences than for those with no experience. In conclusion the findings of this study suggest that policymakers should provide the elderly in Bangkok with public-access computers free internet connection availability of reduced-price computers and financial support for ICT training courses.