The objectives of this institutional research were to study and to compare the satisfaction of students and officials to information technology’s’ services Institution of Academic Resource and Information Technology Rajamangala University of Technology Phra NaKhon identifying by status the officials’ office and students’ faculties. The samples were teachers officials and undergraduate students of Rajamangala University of Technology Phra NaKhon which registered on second semester of academic year 2008. The 790 samples were taken a random sample by stratification of samples’ groups. The data were collected by questionnaires which were five - level rating scale questions. The results were analyzed by percentage average value standard deviation and F-test and to compare of each couple by Scheffe’s method.

The objectives of this institutional research were to study and to compare the expectation of students and officials to libraries’ services Institution of Academic Resource and Information Technology Rajamangala University of Technology Phra Nakhon identifying by status by position the officials’ office and students’ faculties. The samples were teachers officials and undergraduate students of Rajamangala University of Technology Phra Nakhon which registered on second semester of academic year 2008. The 680 samples were taken a random sample by stratification of samples’ groups. The data were collected by questionnaires which were five - level rating scale questions. The results were analyzed by percentage average value standard deviation and F-test. The results were as follows: 1. Students and officials had high level expectation to libraries’ services Institution of Academic Resource and Information Technology Rajamangala University of Technology Phra Nakhon. For consideration of each aspect students and officials had high level expectation to libraries’ services in every aspect the most average value was libraries’ services the next was libraries’ environments and information resources. 2. The questionnaires’ respondents who had different status by position had different expectation to libraries’ services with statistically significant level at .05. The teachers had more expectation to libraries’ services than the students. For consideration of each aspect the libraries’ environmental aspect was different with statistically significant level at .05. It showed that teachers and officials had more expectation to libraries’ services environmental aspect than the students. And for libraries’ services aspect it was different with statistically significant level at .05. It showed that teachers had more expectation to libraries’ services libraries’ services aspect than the students. 3. Officials of different offices had different expectation to libraries’ services with statistically significant level at .01. For consideration of each aspect It showed that every aspect was different with statistically significant level at .01. To compare of each couple it showed that no couples were different. 4. Students of different faculties had different expectation to libraries’ services with statistically significant level at .01. For consideration of each aspect It showed that the libraries’ environmental aspect was different with statistically significant level at .05 information resources aspect and libraries’ services aspect were different with statistically significant level at .01. The Faculty of Business Administration’s students had more expectation to libraries’ services aspect than the Faculty of Architecture and Design’s students. For other aspects no couples were different.

This research aimed to study problems and needs of students and teachers in using registration website of Rajamangala University of Technology PhraNakhon based on genders age faculties and internet access experience. The samples were 400 undergraduate students and 233 teachers from Rajamangala University of Technology Phra Nakhon. The research tool was a questionnaire. Data collection was analyzed by SPSS (Statistics Package for Social Science) to find percentage mean and standard deviation (S.D.) T-test and f-test were used to find different problems and needs inusing registration website. The research findings were as follows;

The purposes of this research were to build and develop a standardized test used to measure English abilities compliant with the curriculum of the fourth-year students of Rajamangala University of Technology Phra Nakhon. There were two groups of the students namely the first group which consisted of 57 students who took the traditional pilot paper test and the latter which consisted of 63 students taking the electronic test via the Internet. The other purposes were to find out the students/users’ attitudes and satisfaction towards the use of the electronic test and to obtain a computer program prototype for measuring English abilities. The results were as follows: 1. The item analysis of the pilot paper test revealed that there were 64 items of appropriate difficulty index and discrimination power whereas that of the electronic test revealed that only 56 items had appropriate difficulty index and discrimination power. Even though the latter test had been improved the accepted items were fewer. This led to the assumption that the characteristics of doing an electronic test affected students’ decisions and made them guess more than when they took a paper test. 2. The questionnaires analysis of students’ satisfaction of using the electronic test program to measure their English abilities revealed that the overall arithmetic mean was 75.72. The highest scored item of 87.59 percent was “I think this e-test program is useful”; and the lowest scored item of 66.21 percent was “I think the screen format is interesting”. Moreover there were 11 users who showed their positive opinions towards the e-test program which was 18.97 percent of the latter group.

This research. Objective (1) to study the opinions of students on performance of the registration and processing. Promote academic and Registration Office. Rajamangala University of Technology Bangkok (2) to compare the views of students on performance of the registration and processing. Promote academic and Registration Office. Rajamangala University of Technology Bangkok by (gender age class year the Board the number of times to contact) of the students. The samples used in this study is the undergraduate representative to the event registration service and processing. Promote academic and Registration Office. Rajamangala University of Technology 400 Total capital is calculated using the formula provided by Yamane sample size is the confidence level and 95 per cent margin of error not exceeding 5 per cent on the tools used to collect information on the research questionnaire is created. The data was analysis using SPSS program for the result of average percentage standard deviation values. And test different ideas of students in the performance of the registration and processing. Distributions using a (t-test) and F values (F-test) Remuneration expressed the importance of statistics equal 0.05. The research found. (1) The sample with comments on the performance of the group. Registration and processing operations in the medium is equal to the average 3.28 (2) personal factors including gender age level of contact of the number of times the level of customer satisfaction performance for the registration and processing. Promote academic and Registration Office. Man~gement operations are not different as statistically significant level of 0.05.