The objectives of this research were (1) To study the influence of the service quality which consisted of the dimensions of tangible reliability responsiveness assurance and empathy on customer trust; (2) To study the influence of the service quality and customer trust on customer satisfaction; (3) To study the influence of customer trust and satisfaction on the positive word of mouth; (4) To study the influence of customer trust and satisfaction on customer revisit and (5) To validate the causal relationship model of the influence of service quality on trust customer satisfaction customer positive word of mouth and revisit of Rama II Hospital with empirical data. The variables in this investigation consisted of the following; service quality which consisted of the dimensions of (1) tangible; (2) reliability (3) responsiveness (4) assurance and (5) empathy as the independent variable; customer trust and satisfaction as mediating variables and customer positive word of mouth and revisit as dependent variables.

The objectives of this research are to propose a Bayesian model for spatial time series analysis to apply the proposed model to forecast a monthly rubber yield in Southern provinces of Thailand and to compare the performance of the proposed model with the classical Holt-Winters Additive Exponential smoothing. The proposed model is a linear mixed model (LMM) with spatial effects which follow a conditional autoregressive model (CAR). Dummy variables are used for seasonal effects. A Bayesian method is used for parameter estimation. The estimated monthly yields are used for the monthly rubber yield forecasting. The dependent variables are the rubber yield in each month of each province. The data are secondary data at a provincial level. The factors considered are spatial effects heterogeneity effects and seasonal effects. The results show that the factors influencing on the amount of rubber yields are spatial heterogeneity and seasonal effects. The proposed model is proper and forecast accurately. Using the mean absolute error (MAE) the proposed model has a better performance compared to the classical Holt-Winters Additive Exponential smoothing in both model fitting and model validating. The proposed model should be the first consideration for spatial time series forecasting.

The objective of this research is to study the readiness and procedure of the personnel in coping with the entering Asean community from example group of 126 people which classified by sex ages position educational degree field of work salary and working life. This study uses questionnaire as a tool in collecting data that could be categorized in three aspects knowledge skills and attitudes. The questionnaire is five rating scales that analyze the result by frequency percent average the average of standard deviation and T-test independent by using one way ANOVA. The results were as follows : From one hundred percent of the personnel of faculty of Engineering Rajamangala university of technology phra nakhon which 58.25% classified by the educational field and 31.75% support line are ready to enter into Asean community which could be seen average in whole picture. After considering in three aspects it appeared that knowledge and skills of personnel are also average. However the attitude of personnel was considered in a high level. Hypothetic test result was found that there was no difference among the personnel with difference sex ages position educational degree field of work salary and working life in their readiness in entering Asean Community.

This research aims to develop the Para-rubber floor tiles mixed with ethylene vinyl acetate plastic wastes (EVA plastics) from the factories. The study use Para-rubber STR 20 at 100 phr with various contents of EVA plastics (e.g. 0 5 10 20 40 and 80 phr) and then mixed with chemical substance at constant ratio include zinc oxide at 5 phr stearic acid at 2 phr sulfur at 3 phr mercaptobenzothiazole at 0.5 phr and diphenyl guanidine at 0.2 phr. The samples are ground by two-roll mill and formed by compression molding at 150 degree Celsius with 30x30x0.2 cm of dimension. The properties of the Para-rubber floor tiles are tested under ASTM standard. From the results it is found that the Para-rubber floor tiles mixed with 10 phr of EVA plastics is the suitable ratio for using as the rubber floor tiles and rubber wall tiles in building. This ratio can increase the hardness and wear resistant properties and decrease the density and thermal insulation properties when compare to the Para-rubber floor tiles without EVA plastic.

This research aims to study the properties of PMA asphalt shingle roof mixed withnatural latex by various contents of natural latex to PMA asphalt (e.g. 0.0 0.5 1.0 1.52.0 2.5 and 3.0 by weight). The heat pot was used to mix the mixture with lower than160 degree of Celsius. The PMA asphalt shingle roof mixed with natural latex sampleswere cast in 20 x 20 x 0.5 centimeter of dimension and added the fiber plate and stoneflake to reinforce and decorate the roof plate. The properties of the roof plates weretested under ASTM standard. From the results it is found that all samples can resist thetemperature higher than 200 degree of Celsius and the increasing of natural latex (lowerthan 1.5 of ratio) can improve the hardness property while the tensile strength andelongation properties are decreased. However when the amount of natural latexincreased to 2.0 of ratio the tensile strength are increased. After compare the PMA asphalt shingle roof mixed with natural latex (2.0 of ratio) and the general shingle roof found that the researched shingle roof can use as well as the general shingle roof and more tightly. The research results can develop to the PMA shingle roof products and replace the import shingle roofs.