The purposes of this research were to study attitudes towards work organizational atmosphere and relationship between attitudes towards work organizational atmosphere and work participation of the Government Lottery Office employees. The research sample consisted of 260 Government Lottery Office employees drawn from probability sampling and simple random sampling. The statistics used for data analysis were frequency percentage mean standard deviation and Pearson product moment correlation coefficient. The study results indicated that the Government Lottery Office employees’ attitude was at a high level. When considering each aspect it was found that attitude regarding work performance had the highest average value and work participation was also at high level. It was found that accepting assigned responsibilities had the highest average value. The results of the hypothesis testing revealed that in the overall the attitudes towards all aspects and the organizational atmosphere positively correlated with the Lottery Office employees’ work participation statistically significant at the 0.01 level.

The purposes of the study on service quality influencing behavioral intention of Government Housing Bank users (headquarters) were to explore opinions behavioral intentions and service quality that influenced the Government Housing Bank (Head Office) users’ behavioral intention. The samples used in this study were 222 customers who came to the Government Housing Bank from 9.00 am to 11.00 am and 1.00 pm to 3.30 pm. They were chosen by the systematic sampling method. The statistics used for data analysis were frequency percentage mean and standard deviation. The hypothesis was tested with correlation coefficient (R) and regression analysis at significant level of 0.05. It was found that Government Housing Bank (headquarters) users were mostly females between 31 and 50 years old with bachelor degrees working for the state enterprise and earned the average monthly income over 30000 Baht. The level of the quality service was high revealing the service with attention trustworthiness reliability and intention. Tangible services and behavioral intentions were at a high level including the buying intention word-of-mouth behavior complaint behavior factors on price sensitivity and the service quality which influenced the behavioral intention of the government housing bank (Headquarters) users at the 0.05 level of significance.