The purposes of this research are 1) to desired level of services University of Technology Phra Nakhon Library Using LibQUAL+TM 2) to evaluate the quality of services University of Technology Phra Nakhon Library Using LibQUAL+TM 3) to investigate the respondent’s suggestions for improving the service quality of Rajamangala University of Technology Phra Nakhon Library. This research survey by questionnaire topics showed that minimum-acceptable service level desire level of service and Perceived level of service. Questionnaires were collected 390 users from 191 undergraduate students 73 graduate students and 121 teachers in University of Technology Phra Nakhon. Then data were analyzed by SPSS for Windows for percentage mean and standard deviation The results revealed as follows; 1. The opinion of user about the services of the library it was found that the minimum acceptable level and the perceived level of services were at a moderate level while the desired level of services were at a high level. 2. On basic of the services quality it was found that mean of the perceived services was in zone of tolerance. The adequacy gap was positive. It meant that the services quality was acceptable. However that was not precisely the respondent’s expectation. The superiority gap was negative; it meant that quality of services did not equal the level of the respondent’s expectation. 3. Their suggestions were 1) Affect of service; including there were no enough library staff 2) Information control; including there were the books whose contents match the subjects offered is minimal not enough demand 3) Library as place; including there were restrictive library. Should provide enough space for the number of active users .

The objectives of this institutional research were to study and to compare the expectation of students and officials to libraries’ services Institution of Academic Resource and Information Technology Rajamangala University of Technology Phra Nakhon identifying by status by position the officials’ office and students’ faculties. The samples were teachers officials and undergraduate students of Rajamangala University of Technology Phra Nakhon which registered on second semester of academic year 2008. The 680 samples were taken a random sample by stratification of samples’ groups. The data were collected by questionnaires which were five - level rating scale questions. The results were analyzed by percentage average value standard deviation and F-test. The results were as follows: 1. Students and officials had high level expectation to libraries’ services Institution of Academic Resource and Information Technology Rajamangala University of Technology Phra Nakhon. For consideration of each aspect students and officials had high level expectation to libraries’ services in every aspect the most average value was libraries’ services the next was libraries’ environments and information resources. 2. The questionnaires’ respondents who had different status by position had different expectation to libraries’ services with statistically significant level at .05. The teachers had more expectation to libraries’ services than the students. For consideration of each aspect the libraries’ environmental aspect was different with statistically significant level at .05. It showed that teachers and officials had more expectation to libraries’ services environmental aspect than the students. And for libraries’ services aspect it was different with statistically significant level at .05. It showed that teachers had more expectation to libraries’ services libraries’ services aspect than the students. 3. Officials of different offices had different expectation to libraries’ services with statistically significant level at .01. For consideration of each aspect It showed that every aspect was different with statistically significant level at .01. To compare of each couple it showed that no couples were different. 4. Students of different faculties had different expectation to libraries’ services with statistically significant level at .01. For consideration of each aspect It showed that the libraries’ environmental aspect was different with statistically significant level at .05 information resources aspect and libraries’ services aspect were different with statistically significant level at .01. The Faculty of Business Administration’s students had more expectation to libraries’ services aspect than the Faculty of Architecture and Design’s students. For other aspects no couples were different.